Associate, Tech Support

Secretlab is an international gaming chair brand seating over 3 million users worldwide, with our key markets in the United States, Europe and Singapore, where we are headquartered. You will be a valued member to our Tech team, specifically responsible for providing technical support across the organization. In this role, you will be responsible for ensuring that our team members are well-equipped with the IT equipment and systems to be effective in their roles. Our Technical Support team is integral for ensuring that team members are well-equipped and poised to succeed in all of Secretlab’s initiatives, including collaborative efforts with world-renowned brands such as Game of Thrones, Batman, Cloud9, Team Secret, as well as international esports organisers such as Riot Games for their League of Legends global tournaments. Responsibilities Troubleshooting technical problems including hardware/ software Deploying equipment according to specifications of each department Delivering a smooth IT onboarding process alongside the People Operations and Workplace Experience team Maintain and document inventory for all IT hardware Configure and deployment of new software/hardware packages across the company (including basic trainings, creating of simple user guides and documentations, troubleshooting teething issues) Deploy, maintain and support Secretlab’s network infrastructure Requirements Min. Diploma in IT or the equivalent At least 1.5 year’s experience in a similar role preferred, candidates with relevant experiences may be considered. Technical knowledge for Windows Server Management/Administration (Server 2016), Windows OS Experience in configuring and deploying DHCP, DNS, GPO Experience in networking (LAN configurations, switches and routers) Practical experience Google Workspace is advantageous Basic understanding of PC hardware set-up and configurations Strong sense of initiative and responsibility Able to work independently as well as in a team environment Bonuses Experience in a startup environment Experience in setting up infrastructure network in office spaces