Business Analyst Traineeship [GRIT@Gov]

What The Role Is You will support the Assistant Director (OneNS Product Management) in executing the NS Business Architecture through business process re-engineering, user experience (UX) research, and capability mapping. You work within a multi-stakeholder MINDEF/SAF and DSTA landscape and translate strategic business architecture vision into operational outcomes by facilitating cross-departmental collaboration and applying proven methodologies such as Lean Six Sigma, Design Thinking, or The Open Group Architecture Framework (TOGAF). What You Will Be Working On Support business process re-engineering initiatives across diverse NS business processes, including Operations, Training, NS Policy, HR, and IT, to improve operational effectiveness and efficiency Establish and maintain as-is baseline process documentation, define to-be target process designs grounded in business drivers, and conduct gap analysis to define the re-engineering roadmap Apply Lean, Six Sigma, or equivalent process improvement techniques to diagnose inefficiencies and design future-state processes that are simpler, faster, and better aligned to strategic objectives Facilitate co-design workshops with operations and business unit stakeholders to ensure target process designs are operationally grounded and have the buy-in needed for successful adoption Translate re-engineered processes into product and system requirements for Product Leads Oversee UX research and usability testing to understand population group profiles and behavioural patterns, informing decision-making and ensuring alignment of solutions with established objectives Map user journeys for key touchpoints across core population groups to identify pain points and determine aspects of the current user journey that should be retained, modified, or redesigned Lead change management efforts emerging from business process re-engineering workstreams, ensuring successful adoption of new processes, systems, and operating models across diverse stakeholder groups Develop change management strategies that address cultural, organisational, and technical barriers to digital transformation, tailoring approaches to different user populations and organisational contexts What We Are Looking For Education in Information Systems, Engineering, Business, Public Policy, or a related field Experience in digital strategy, enterprise IT, IT governance, or business transformation roles is advantageous Experience in a large, complex organisation or public sector environment is advantageous Familiarity with enterprise architecture or SaaS/cloud delivery models is a plus Familiarity with business process mapping, business capability modelling, and value stream mapping BPR experience, from baseline diagnosis and gap analysis through to target design, transition architecture, and outcome measurement Familiarity with UX research methodologies and design thinking principles Proficiency in organisational change management frameworks and stakeholder engagement strategies Strategic thinker with strong analytical and systems thinking capabilities Comfortable operating in ambiguous environments with competing priorities Diplomatic approach with strong conflict resolution and negotiation skills Strong communicator with ability to influence senior stakeholders Collaborative leadership style with ability to build consensus across diverse stakeholder groups The traineeship will be for a period of 6 months. Only shortlisted candidates will be notified.