Client Strategy Intern

About the Company fileAI is the leading AI-native workflow automation platform and the world's only horizontal file processing agent, designed to automate complex, unstructured data workflows at scale. About the Role We are looking for a Client Strategy Intern to join our Customer Success team. This role is designed for students/graduates who are interested in client-facing work, problem-solving, business strategy, and technology. As a Client Strategy Intern, you will support the team in working closely with clients to understand their needs, drive adoption, and identify opportunities to improve client outcomes. This is not a customer service role. Instead, it is an opportunity to gain exposure to client engagement, account development, solution thinking, and cross-functional execution in a fast-growing AI company. Responsibilities Support the Customer Success team in managing day-to-day client engagements and follow-ups. Assist in preparing client meeting materials, business reviews, presentations, and status updates. Help track client goals, key milestones, risks, and action items across active accounts. Conduct research and analysis to identify client needs, usage trends, and growth opportunities. Work with internal teams such as Product, Operations, and Sales to support client initiatives and problem resolution. Contribute to onboarding, adoption, and engagement plans for clients. Help document client feedback, business requirements, and strategic recommendations. Support the team in maintaining high-quality client communication and overall account coordination. Qualifications Undergraduate/Graduates in Business, Economics, Communications, Marketing, Information Systems, Computer Science, or a related field. Required Skills Strong written and verbal communication skills. Good organisational skills with strong attention to detail. Comfortable working with data, presentations, and structured problem-solving. Curious, proactive, and eager to learn in a fast-paced environment. Able to work well across teams and manage multiple priorities. Commercial awareness and sales drive. Interest in technology, AI, SaaS, or client strategy work is a plus. Preferred Skills Exposure to how a Customer Success team works in a high-growth AI company. Hands-on experience supporting client strategy and account development. Opportunities to work cross-functionally with commercial, product, and operational teams. Practical experience in client communications, business analysis, and execution. A strong foundation for future careers in customer success, consulting, account management, business operations, or strategy.