Customer Service Intern

Customer Service Intern Company: Ansync Global Pte. Ltd. Position: Customer Service Intern Employment Type: Internship Internship Duration: 3 – 6 Months Department: Customer Service Location: Singapore About Ansync Global Ansync Global Pte. Ltd. is a Singapore-based aviation and travel services company specialising in airline representation, passenger sales and services, cargo representation, business development and travel-related solutions. The company works closely with airlines, travel agencies, corporate clients, government and diplomatic stakeholders, and other industry partners across Singapore and the region. We are looking for a motivated and service-oriented Customer Service Intern to support our passenger services and customer engagement activities. Job Summary The Customer Service Intern will support the day-to-day customer service and passenger-related activities of Ansync Global. The role provides practical exposure to the aviation, airline representation and travel industry, while developing skills in customer communication, problem-solving, administrative coordination and service delivery. The successful candidate should be comfortable communicating with customers, handling enquiries professionally and working in a fast-paced environment. Key Responsibilities Customer Service Respond to customer enquiries through email, telephone, messaging platforms and other communication channels. Assist customers with general enquiries relating to flights, bookings, schedules, fares, baggage and airline services. Provide accurate and professional information to customers and travel agents. Assist in handling customer feedback, complaints and service-related issues. Escalate complex or sensitive customer matters to the relevant supervisor or management. Maintain a professional and customer-focused approach at all times. Passenger & Airline Support Assist with passenger-related enquiries and requests. Support the team in coordinating with airlines and relevant operational departments. Assist with flight schedule, booking and service information when required. Support passenger communications relating to schedule changes, disruptions or other operational matters. Assist with customer follow-ups and ensure enquiries are properly closed. Administrative Support Maintain accurate records of customer enquiries and communications. Assist with preparing reports, customer records and administrative documents. Update internal databases, spreadsheets and customer information where required. Assist the team with filing and documentation. Support other administrative activities within the department. Sales & Business Support Assist the passenger services team with basic sales and customer engagement activities. Support promotional campaigns and airline marketing activities when required. Assist in communicating airline products, routes and promotions to customers and travel agents. Identify recurring customer enquiries or service issues and share observations with the team. Learning & Development During the internship, the intern will have the opportunity to gain practical exposure to: Airline and aviation industry operations. Passenger services and customer experience. Airline distribution and booking processes. Travel agency and airline relationships. Customer complaint handling and service recovery. Business communication and professional correspondence. Sales and marketing support. Corporate administration and reporting. Requirements Currently pursuing a Nitec Certificate, Diploma, Degree or equivalent qualification in Business, Tourism, Hospitality, Aviation, Communications, Customer Service or a related field. Strong verbal and written communication skills. Good command of English. Customer-oriented with a positive and professional attitude. Good interpersonal and communication skills. Able to work independently and as part of a team. Good organisational and administrative skills. Comfortable using Microsoft Office applications, particularly Word and Excel. Willingness to learn and take on new responsibilities. Previous customer service, hospitality, tourism or aviation experience will be an advantage but is not mandatory. Key Competencies Customer service excellence Communication Problem-solving Attention to detail Teamwork Adaptability Time management Professionalism Initiative and willingness to learn Internship Duration The internship will be for a period of 3 to 6 months , subject to the requirements of the intern's educational institution and the company's operational requirements. Other Duties The intern may be required to perform other reasonable duties and responsibilities assigned by the management or supervisor from time to time, in line with the intern's role and learning objectives. Application Interested candidates are invited to submit their CV together with their internship availability and proposed internship period.