E-commerce & Logistics Support Intern

Internship Overview The Ecommerce & Logistics Support Intern will provide operational and administrative support to the ecommerce and logistics team. This internship is designed as a hands-on learning opportunity, allowing the intern to gain exposure to online retail operations, customer support workflows, and order fulfilment processes while assisting with daily execution. Internship Objectives Support smooth day-to-day ecommerce order operations Gain practical exposure to customer service in an ecommerce environment Assist in basic logistics coordination and order tracking Learn structured documentation and escalation processes Scope of Responsibilities 1. Ecommerce Operations Support Assist with daily ecommerce order processing across platforms such as Shopify and marketplaces (e.g., Shopee, Lazada, Carousell) Support basic order tasks including order checks, simple edits, cancellations, and exchanges under supervision Help monitor order progress and flag issues such as stock shortages or fulfilment delays Maintain accurate records of orders, order exceptions, and inventory movements 2. Customer Service Support (Ecommerce-Related) Assist in handling ecommerce-related customer enquiries via email, live chat, and marketplace platforms under guidance Support responses to basic customer questions on: Order status Product availability Promotions and vouchers Log customer enquiries and actions taken according to internal guidelines Escalate complex or sensitive issues to supervisors with clear notes 3. Logistics & Inventory Coordination Support Assist in tracking deliveries and shipment statuses Support coordination with internal dispatch teams or logistics partners for deliveries and collections Learn to navigate internal systems (e.g. Warehouse Management System) to check order or stock status Assist with basic inventory checking or reconciliation activities when required Requirement: Currently pursuing a Diploma or Degree in Business, Marketing, Ecommerce, Logistics, Supply Chain, Operations, Customer Service or a related field. Basic knowledge of Microsoft Excel / Google Sheets. Comfortable working with computers and learning new systems or platforms. Good attention to detail and willingness to learn. Good communication and interpersonal skills. Organised and able to manage multiple tasks. Proactive, responsible and willing to take ownership of assigned tasks. Able to work well independently as well as within a team. Interested in learning about ecommerce, logistics, order fulfilment and customer operations.