Governance Operation Project Intern (TikTok Shop - Seller Governance) - 2026 Start (BS/MS)

Responsibilities About the Team E-commerce's Governance and Experience (GNE) is a regional team responsible for ensuring our marketplace is safe and trustworthy for not only our users, but also sellers and creators. We value user satisfaction and work on policies, rules and systems to ensure quality. Our mission is to provide world-class service and experience for customers, sellers, and creators. As a project intern, you will have the opportunity to engage in impactful short-term projects that provide you with a glimpse of professional real-world experience. You will gain practical skills through on-the-job learning in a fast-paced work environment and develop a deeper understanding of your career interests. We are looking for talented individuals to join us for an internship in 2026. Applications will be reviewed on a rolling basis - we encourage you to apply early. Successful candidates must be able to commit to at least 3 months long internship period. Responsibilities Support daily monitoring and investigation of seller and product risk cases across SEA markets, including escalations, bad case reviews, and identification of similar/risky sellers/listings (using AI tools to help speed up investigation where relevant). Assist in handling urgent and high-visibility cases, such as government recalls, PR issues, and other high-risk situations, including coordinating timely responses. Support day-to-day operational requests, including escalated case reviews, configuration changes, and process troubleshooting. Help prepare reports, trackers, and summaries (e.g. case status, risk trends, market comparisons) to support team reviews and leadership updates, and assist in documenting/refining internal workflows and SOPs. Work closely with cross-functional teams (IPR, Risk Control, Compliance, Business), helping coordinate discussions, follow-ups, and alignment across stakeholders. Qualifications Minimum Qualification(s): Currently pursuing or recently completed a Bachelor’s degree. Detail-oriented with a strong sense of curiosity and critical thinking. Ability to work independently and follow through on investigative tasks. Strong analytical skills with proficiency in Excel and/or SQL. Preferred Qualification(s): Experience in e-commerce or technology-related roles or prior exposure as an online seller or listing on platforms. Interest in platform governance, risk, or operational policy. Keen interest in AI is a plus. Ability to thrive in a fast-paced, ambiguous environment. Job Information About TikTok TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo. Why Join Us Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day. We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us. Diversity & Inclusion TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.