[IDCD] Mgr/ Snr Mgr, Info Svcs & Digital Capabilities Dept (2-Yr Contract)

What The Role Is We are seeking a dynamic and driven professional to join our Information Services & Digital Capabilities team. This role is ideal for individuals passionate about digital transformation, operational excellence, system enhancement, and stakeholder engagement. You will play a key role in driving digital initiatives, improving operational processes, managing system operations, and supporting service innovation across the organisation. What You Will Be Working On Policy Translation & Operations Governance Co-develop operational policies, governance frameworks, and Standard Operating Procedures (SOPs) to ensure effective and compliant service delivery Prepare policy papers and recommendations to support operational effectiveness, service improvements, and system enhancements Support governance and compliance initiatives aligned with organisational and regulatory requirements Product Management Gather, analyse, and review business requirements for system enhancements and digital initiatives Identify opportunities for automation and process optimisation across workflows and customer journeys Apply design thinking methodologies to improve user experience and operational efficiency Manage product lifecycle activities to ensure timely delivery of project milestones and deliverables Lead and support User Acceptance Testing (UAT) activities with users and stakeholders System Operations & Incident Management Oversee daily system operations and coordinate issue management activities Monitor system performance and work closely with technical teams, vendors, and business stakeholders to resolve issues Lead incident management efforts during service disruptions, including stakeholder communications, coordination, and post-incident reviews Change Management & Stakeholder Engagement Drive change communication initiatives for system updates, including preparation of user guides, FAQs, and training materials Engage and collaborate with cross-functional stakeholders, including business users, technical teams, and vendors What We Are Looking For Qualifications & Experience Professional qualification in any discipline Minimum 2 years of relevant working experience Experience in system project management and/or agile product squads will be an advantage Proficient in Microsoft Office applications and digital collaboration tools Experience in GenAI, automation initiatives, or design thinking projects is preferred Skills & Competencies Strong interpersonal and communication skills Good writing, presentation, and documentation abilities Self-driven, adaptable, and collaborative team player Strong analytical and problem-solving capabilities Ability to manage multiple stakeholders and priorities in a fast-paced environment Why Join Us Opportunity to drive impactful digital transformation initiatives Collaborative and forward-looking work environment Exposure to innovation, automation, and GenAI projects Meaningful role with opportunities for growth and development