Intern (Engagement & Digital Experience), ServiceSG

What The Role Is Are you passionate about engagement, digital experiences and service improvement? Join our team as an intern and gain hands-on experience in shaping how users discover, engage with, and adopt digital products and services. About ServiceSG ServiceSG, a cluster under the Public Service Division (PSD), champions integrated public service delivery across the Singapore Public Service. It works with different agencies across the public service to integrate over 600 services around key moments of life of citizens, and serve citizens in an integrated way, through a central omni-channel service delivery system comprising a digital platform (“LifeSG”), a network of physical ServiceSG centres and a central contact centre. ServiceSG is also working to establish integrated data and digital architecture, as well as clear inter-agency operational processes to strengthen Whole-of-Government citizen experience. What You Will Be Working On You will be part of the Service Policy and Leadership team within ServiceSG, which supports the development of the Government's service delivery capabilities through service policies and standards, performance measurement, workforce and leadership development, digital enablement, and initiatives that foster a culture of service excellence across the Public Service. As an intern with Service Policy and Leadership, you will get the opportunity to be involved in initiatives to transform our citizens’ experiences. Key Responsibilities You will support outreach and engagement activities, contribute to digital experience improvement initiatives, and assist in building visualisations for performance management. Working alongside officers and stakeholders, you will gain hands-on experience in understanding user needs, analysing service delivery data, and supporting efforts to improve agency adoption of digital tools and resources. Agency Onboarding & Engagement You will support onboarding efforts for the Feedback Management System. Expect to gain exposure to stakeholder engagement, product pitching, and user onboarding. Your responsibilities will include, but are not limited to: Supporting agency engagement by preparing materials that communicate the benefits and features to agencies Documenting and analysing agency workflows to identify opportunities for alignment Coordinating and assisting with pre- and post-onboarding follow-ups, tracking and responding to agencies’ enquiries and supporting them throughout onboarding Consolidate agency feedback and insights to support ongoing improvements to the product and onboarding approach Enhance Service Experience Design & Insights You will support efforts to enhance how information is visualised and communicated, helping to translate data into meaningful insights that support service improvements across Government. This includes: Assisting in the design and development of an interactive dashboard and visualisations for performance management Diving into trends and actionable insights to identify areas of opportunities to uplift service delivery via digital channels Preparing reports and presentations that communicate recommendations to senior leadership and partner agencies UX Testing and Review of Digital Experiences You will contribute to the evaluation and analysis of our internal agency-facing resource portal through User Experience testing and sense making activities. Job responsibilities include, but are not limited to the following: Assisting with usability reviews to evaluate the ease of navigation and layout of the Service Portal Engaging agency partners to understand their needs regarding Service Delivery resources Preparing reports and presentations that communicate recommendations to senior leadership What We Are Looking For We are looking for a highly motivated intern to join the ServiceSG Service Policy & Leadership team for a period of at least 6 months. The successful candidate should possess the following competencies: Experience with Marketing and Research is preferred, candidates with no prior experience are welcome to apply Creative, with knowledge in major BI tool (Tableau) and the ability to learn new platforms quickly Innovative and curious, with a keen eye for detail Strong written and verbal communication skills Analytical and able to draw insights from information and data Organised, detail-oriented and able to manage multiple tasks effectively Able to uphold confidentiality