Intern - Media & E-Commerce

Ready to bring passion into your career? Clarins Group is a trusted French family-owned company, a leader in skincare and make-up, operating in more than 150 countries. We are looking for an Intern – Media & E-Commerce SEA & APAC Agents KEY RESPONSIBILITIES: MISSION 1: CAMPAIGN &WEBSITE OPERATIONS EXCELLENCE Conduct quality assurance audits to ensure product pages, promotional campaigns, and website content comply with global and brand standards. Verify that product images are correctly sized, named, and assigned to the appropriate SKUs and webpages, and collaborate with E-Commerce and APAC Digital Operations teams to resolve discrepancies. Identify, raise, and monitor technical support tickets related to order flow, website functionality, and system issues, ensuring timely resolution with relevant stakeholders. Monitor website performance by identifying 404 errors, broken links, and redirection issues, coordinating corrective actions to minimize disruption and support SEO performance. Implement SEO recommendations provided by external agencies, including content updates and internal linking improvements across market-specific webpages. Ensure website interface elements, such as buttons, system messages, and error prompts, are accurate, user-friendly, and aligned with operational standards. MISSION 2: E-COMMERCE OPERATIONS & CUSTOMER SERVICE SUPPORT Manage and follow up on escalated customer cases related to online purchases, returns, refunds, and exchanges. Collaborate with Customer Experience (CX), Supply Chain, Finance, and other relevant teams to resolve customer issues efficiently. Support the execution of online customer experience initiatives in partnership with the CX team and Loyalty Lead to improve Net Promoter Score (NPS) and Customer Satisfaction Score (CSAT). Monitor operational performance and contribute recommendations to enhance customer satisfaction and overall online shopping experience. MISSION 3: WEBSITE & COMPETITOR ANALYSIS SUPPORT Conduct regular competitor benchmarking by reviewing competitor websites and digital campaigns. Compile weekly reports containing screenshots, observations, and actionable insights on competitor activities, website features, promotions, and customer experience trends. MISSION 4: CLUB CLARINS MEMBERSHIP PROGRAM Support the changeover of New Club Clarins Identity across all touchpoints (retail and digital) Support and upkeep the look and feel of Club Clarins Reward Catalogue Liaising with vendor on printing in-store collaterals and designing assets Source for new gifting options for Gold Members. Support Club Clarins training MISSON 5: REPORT ANALYSIS Support redemption reports extraction from CEGID Support and monitor SOH across the stores Support campaign communications' report extraction from Adobe for post-mortem MISSION 6: CAMPAIGN COMMUNICATION Propose SMS and WhatsApp copies, eDM subject title and preheaders and align with line manager. Support the brief to agency and work on eDM contents. create UTM links for the different communications channels MISCELLANEOUS Conduct regular stock-take on CRM rewards. Other responsibilities may be added to the above, which are consistent with the title E-Commerce Operations & CRM Intern You are a Clarins fit if you are… A team player, open-minded, adaptive to change and agile. Accurate, systematic, and methodical Customer-focused, results-oriented, and passionate. Essential qualifications: Diploma/Degree level, with a focus on Media/E-Commerce/Digital Marketing/Business Management/Marketing. Basic level of computer literacy in Microsoft Office, especially Excel and PowerPoint. Interest in marketing communications and E-commerce operations Capacity to prioritize and work in a fast-paced environment Excellent communication skills (verbal & written) and digitally minded with an awareness of online trends and innovations. About the benefits: Over 70 years of expertise in beauty and spa, with the Clarins and myBlend brands Unique products and innovative services A commitment to Social & Environmental Responsibility embedded in our raison d'être A caring and inclusive corporate culture Development and training opportunities Attractive compensation and benefits A flexible work environment, with up to 2 days of remote working per week If you have a curious mind, a thirst to go further and the drive to boldly take on new challenges, join us. About Clarins Group A B-Corp certified global leading skincare and make-up company, Clarins group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Our purpose "making life more beautiful, passing on a more beautiful planet," is a core commitment outlined in our by-laws. Operating in more than 150 countries thanks to our 8,000 employees worldwide, we are now the number one skincare company in Europe and are accelerating our development on all other continents, particularly in Asia and the Americas. In line with our dual CSR mission of ‘Caring for people, caring for the planet’ we take pride in offering a rewarding yet challenging work environment where everyone can thrive. To learn more about our group and our commitments to people, visit www.groupeclarins.com. Equal opportunity employer We believe in making life more beautiful for our employees and our customers. Inclusion and diversity are firmly grounded in our core values. We strive to achieve inclusiveness, and we foster an equal-opportunity culture where everyone can reach their full potential and do their best work. We welcome applications from all backgrounds and are a member of the ILO (International Labor Organization) and the Employers Network for Equity and Inclusion (ENEI).