IT Support intern (6 months)

About the Team: Corporate IT is the backbone of our business. Our team helps the company to develop a competitive advantage through defining our technology objectives, assessing solution options, and devising technical solutions that help us achieve both strategic goals and meet operational requirements. As a part of our team, you’ll help deliver seamless IT experiences and support to our internal employees by providing responsive helpdesk service, stable networks and reliable IT systems! Job Description: User support: Efficiently allocate resources to meet service level agreements (SLAs) and support the organization's evolving needs. IT services: Provide technical expertise on IT related issues reported by internal staff, and ensure smooth running of computers, network devices, printers and other tools Update and maintain technical support documentations and reports. Set up and preparing new IT equipment for onboarding/offboarding processes Cross-Functional Collaboration: Foster collaboration between the IT helpdesk and other IT teams, such as technical operations, security, to facilitate seamless resolution of complex issues and enhance overall IT service delivery. Process Improvement: Continuously assess and enhance helpdesk processes to streamline support delivery, maximize productivity, and improve end-user satisfaction. Technology Integration: Collaborate with other IT teams to evaluate emerging tools that enhance helpdesk capabilities, such as automation and self-service portals Requirements: Knowledge of computer hardware, software, and OS (Windows and macOS) Understanding of TCP/IP, IP addressing and LAN technology including switching and routing fundamentals Experience in Windows server administration and basic knowledge in Linux server administration is a plus Initiative, enthusiastic and willing to learn in a fluid and fast-paced environment Has passion for technology and wants to make a difference with technology solutions Good interpersonal and communication skills to interact effectively at all levels Strong analytical and troubleshooting skills