ITE Internship Oct'26 to Sep'27 - Enhancements and Improvements for Central Ops Team

Join Synapxe as an intern and see how you can contribute in powering a healthier Singapore. Internship@Synapxe is where curiosity meets impact! You would be able to gain practical experience, hone your skills, and be part of meaningful work that improves health through technology! We are looking for intern(s) to join our Data Analytics & AI Department, supporting our Operations team in automation, data analysis, process improvement, and operational excellence initiatives. The Selected Intern(s) Will Assist In Following L2 Support Collaboration Work alongside the L2 Support team to understand application management processes and support operations Assist in handling user queries, incidents, and service requests Gain exposure to incident, problem, and change management workflows User Management Support user onboarding and offboarding activities Assist with User Access Management (UAM) reviews and access governance processes Incident and Service Management Handle incident tickets and service requests for supported applications Investigate issues, coordinate with stakeholders, and provide timely updates on resolution progress Performance Analysis and Reporting Generate, consolidate, and analyse operational data to identify trends and improvement opportunities Develop reports and dashboards to support monitoring of application and operational performance Testing and Deployment Support Assist in testing bug fixes and system enhancements Support deployment activities and approval processes for production releases Process Automation and Improvement Develop automation solutions to streamline manual operational processes Identify opportunities to improve efficiency, enhance service quality, and reduce operational risks Documentation and Knowledge Management Maintain operational documentation, procedures, and knowledge repositories Support continuous improvement initiatives by documenting lessons learnt and recommended enhancements About You Be pursuing Higher Nitec in Business Information Systems, Data Engineering, IT Systems and Networks or related discipline Strong foundation in statistical analysis techniques Proficiency in SQL/PL-SQL for database querying and data manipulation Programming experience in Python or similar languages Hands-on experience with data visualisation tools (e.g., Oracle Analytics Server, Tableau) Familiarity with ETL pipelines and data processing methodologies Understanding of application testing methodologies including UAT, SIT, and regression testing Knowledge of ITIL processes and service management frameworks Independent, fast learner, and self-driven Good team player with strong analytical and communication skills Ability to multitask and work effectively as part of a multidisciplinary team Want a glimpse into life at Synapxe? Follow us on TikTok, Instagram, and LinkedIn for exciting updates, stories, and behind ‑ the ‑ scenes content! TikTok | Instagram | LinkedIn