Lead, Payment Systems Delivery & Operations

Join our Technology team and play a key role in driving the delivery, resilience and continuous evolution of the Bank's mission-critical payment platforms. You will lead the end-to-end implementation, enhancement and operational management of key payment systems, ensuring high availability, regulatory compliance and operational excellence across a complex payments ecosystem. This is an exciting opportunity to work at the forefront of digital payments, partnering with senior stakeholders, industry participants and technology teams to deliver innovative, secure and reliable payment solutions that support the Bank's strategic growth agenda. Responsibilities:- Lead the end-to-end delivery of payment system initiatives, including requirements gathering, solution design, system integration testing, deployment planning, implementation and post-production support Manage and support critical payment platforms such as FAST, IBG, PayNow, PNDN and EDP , ensuring system availability, resilience and service stability Oversee 24x7 operational support, coordinating timely incident management, root cause analysis and service restoration activities in accordance with agreed service levels Drive software releases, infrastructure upgrades, security patching and change implementations while minimizing operational risks Ensure compliance with governance, change management, operational and regulatory requirements Coordinate industry-wide testing, certification exercises and payment-related regulatory programs Monitor system performance, identify opportunities for continuous improvement and implement measures to enhance reliability, scalability and operational efficiency Maintain comprehensive technical documentation, operational procedures and knowledge repositories Partner closely with Business, Technology, Infrastructure, Risk, Operations and external vendors to deliver solutions within agreed timelines and budgets Lead proactive problem management initiatives and strengthen operational resilience through process optimisation and automation. Requirements:- Degree in Computer Science, Information Technology, Engineering or a related discipline, with proven experience leading enterprise-scale payment system implementation, production support and operational management within banking or financial services environments Strong understanding of payment processing, transaction systems, banking operations and regulatory requirements, particularly in high-volume, real-time payment environments Hands-on experience managing incident, change, release and production support processes, with a strong focus on system integration, operational excellence, service reliability and continuous improvement Demonstrated ability to lead cross-functional teams, manage external vendors and successfully deliver technology initiatives in Agile and regulated environments Excellent stakeholder management, communication, analytical and problem-solving skills, with the ability to collaborate effectively across Business, Operations and Technology functions. Technical Expertise:- Programming: Java (17/21), SQL Frameworks: Spring Boot, Hibernate, Microservices Architecture: REST APIs, Event-Driven Systems DevOps & Tools: Docker, Kubernetes, Jenkins, Git Databases: MySQL, PostgreSQL, MongoDB, Oracle Payment Platforms: Universal Payment Platform (UPP), Common Payment Gateway (CPG) Middleware: IBM MQ, Sterling Connect:Direct Scripting: Shell, Perl, Groovy Operating Systems: Red Hat Enterprise Linux (RHEL), UNIX Monitoring & Observability: Dynatrace, Splunk, Grafana Only shortlisted candidate will be notified.