Marketing & Engagement Intern

ABOUT RYSENSE RySense is a Singapore-based research organisation. We focus on conducting research to understand what people in Singapore think, feel and do. Our primary areas of interest include social trends and public opinion. Using robust approaches, we seek to generate reliable insights about the Singapore landscape which reflect both subtle nuances and macro perspectives. ABOUT THE ROLE: CONNECT, ENGAGE AND MAKE AN IMPACT Join us as a Marketing & Engagement Intern and gain hands-on experience in marketing operations, customer experience, community engagement and marketing analytics. You will be attached to the Panel team, which manages HappyDot.sg, RySense’s online survey community. You will learn how an online research panel works, communicate with a survey community, support engagement campaigns and improve the member experience while maintaining a community that contributes to research in Singapore. This internship focuses on marketing operations, community engagement, automation and marketing analytics . You will gain exposure to areas such as: Marketing operations and community communications : Supporting EDM content, campaign communications, member education content, FAQs and selected customer-service replies. Customer experience, CRM and automation : Supporting enquiry categorisation, workflow documentation and response-content improvement, while helping to train, test and refine automation for recurring enquiries. Marketing analytics and panel insights : Using campaign, engagement and panel data to identify trends, evaluate performance and support marketing and community-engagement decisions, while developing a foundational understanding of online panel management. WHY JOIN US? You will have the opportunity to: Gain hands-on marketing and community experience: Create communications and support engagement activities that strengthen the experience of an established online community. Understand the end-to-end member journey: Learn how members journey in a survey community looks like - onboarding, engagement and initiatives. Explore CRM, automation and process improvement: Gain practical exposure to CRM workflows, reporting, platform training and controlled testing of automation-enabled improvements. Apply marketing analytics: Work with campaign, engagement and panel data to identify trends, assess outcomes and inform marketing and engagement decisions. WHAT ARE WE LOOKING FOR? We are looking for someone who is: Currently pursuing studies in Marketing, Communications, Business, Media, Social Sciences or a related discipline Interested in marketing operations, customer experience and community engagement A clear communicator with strong written and oral communication skills Comfortable using Microsoft Office and learning new digital platforms and systems Able to consider different perspectives of a situation A proactive learner who takes initiative and is curious about how data, technology and automation can improve marketing operations