Merchandising Intern

About SM Universe (Singapore) Merchandise Store SM Universe (Singapore) Merchandise Store is part of SM Universe Singapore, the first official overseas training academy of SM Entertainment. Located at *SCAPE, we offer official K-pop albums, merchandise, fanlights, collectibles, and exclusive SM Universe products, serving fans and the wider K-culture community. Role Overview We are seeking a passionate and outgoing Merchandising Intern to support our retail, merchandising, and sales operations. This role combines product merchandising with social media marketing, with a strong focus on creating content for Instagram, TikTok and more to help showcase official merchandise and drive sales. This internship is ideal for someone who loves K-pop, enjoys interacting with people, and is comfortable presenting products live on camera. Please note that this role is on-site in Singapore and successful candidates have to report to the SM Universe office at 2 Orchard Link for work. Key Responsibilities Merchandising & Retail Operations Assist with product merchandising, visual displays, and store presentation Support inventory management, stock replenishment, and product organisation Assist in merchandise launches, pre-orders, and new product arrivals Support online and offline retail operations when required Monitor K-pop merchandise trends and provide insights on fan demand Social Media Marketing & Content Creation Strategise, create content for the merchandise store's Instagram and TikTok Host and co-host TikTok livestream sessions featuring albums, merchandise, fanlights, collectibles, and exclusive products Assist with livestream setup, product preparation, and operational coordination Monitor livestream performance and identify opportunities to improve engagement and sales conversion Engage viewers through product demonstrations, fan discussions, and live interactions Answer customer enquiries during livestreams and provide product recommendations Support planning and execution of livestream campaigns, promotions, and sales events Maintain a positive, energetic, and professional on-camera presence Customer Engagement Interact with customers both online and in-store to enhance their shopping experience Gather customer feedback and insights to support merchandising decisions Requirements Passionate about K-pop, entertainment, and fan culture Proficient in Capcut, Canva, Hitpay and other content creation software Comfortable speaking on camera and engaging with live audiences Confident, energetic, and personable personality Strong communication and presentation skills Able to think quickly and interact naturally during live sessions Familiarity with TikTok, TikTok Shop, or livestream platforms is advantageous Able to work independently and as part of a team in a fast-paced environment Commit to working 4 weekdays and 1 weekends or 3 weekdays and 2 weekends Bonus if you are proficient in Korean language 📩 Email your CV including a short introduction of why you'd like to join us and how you can contribute to SM Universe's Merchandise Store to merchstore@smuniverse.sg Only shortlisted applicants will be contacted.