Patient Service Associate, Financial Counselling (Inflight)

To stay updated with changes to healthcare financing initiatives, so as to communicate and handle patients/next-of-kin queries effectively To provide financial counselling for patients/next-of-kins at the assigned unit – inpatient ward – in compliance with the Private Hospitals & Medical Clinics (PHMC) Act/Regulations. This includes informing patients/next-of-kins regarding the different ward class charges, their bill estimates and the possible payment methods. To perform upgrade/downgrade requests and explain ward charges differences for patients/next-of-kins requesting to upgrade/downgrade between private and subsidised wards so as to ensure government subsidies are utilised appropriately