Payment Operation Intern

Job Responsibilities Handle, follow up and resolve daily customer complaints, mainly via written communication. Respond to customer requests in a timely manner and maintain proper issue records. Assist with phone calls for complaints requiring further discussion, clarify customer issues and drive resolution. Collaborate cross-functionally with relevant teams based on complaint categories to facilitate issue handling and closure. Track the progress of complaint resolution and update customers with outcomes promptly to ensure proper settlement of customer issues. Sort and archive daily complaint records, and help summarize high-frequency issues, typical cases and anomalies. Extract common issues and resolution workflows from daily complaint handling experience, support the development and improvement of complaint-handling SOPs, and continuously boost complaint resolution efficiency. Complete other operational support tasks assigned by the team. Job Requirements Currently pursuing or holding a bachelor’s degree, no restriction on majors. Able to conduct daily work and customer communications in both English and Japanese. Strong written communication skills; capable of communicating with customers clearly and patiently. Good teamwork awareness and cross-team communication skills, with the ability to actively drive problem resolution. Highly responsible, meticulous, and able to continuously follow up on assigned issues until closure. Solid emotion management and stress tolerance; able to handle a certain volume of customer complaints and unexpected incidents. Strong learning, summarization and induction capabilities; able to identify common patterns from daily issues and translate them into standardized workflows. Available to work five days per week. Prior internship experience in customer service, complaint management, payment operations or cross-border business is preferred.