Production Support Engineer

S64 is the preeminent alternatives fintech and solutions partner to the wealth management industry across EMEA and APAC. We enable private banks, wealth managers and intermediaries to deliver private markets with institutional grade robustness and repeatability. We also enable private markets managers to scale private wealth distribution across these regions through best-in-class structuring, lifecycle execution and enterprise technology. Whilst significant proportion of what we deliver is white labelled and sits behind the brands, systems and processes of our partners, S64 is the operating infrastructure powering private wealth access to private markets across EMEA & APAC. Our Team Our team is diverse and multi-disciplined with talented professionals working across the breadth of technology, structuring, operations and sales. Headquartered in London, S64 has a global presence with offices in Luxembourg, Madrid, Dublin, New York, Hong Kong, Singapore, Tokyo, Seoul, Bangkok, Sydney, and Melbourne. Opportunity As an Application Support Engineer at S64, you'll ensure the smooth operation of S64 client-facing platforms by offering technical and functional assistance to both external and internal clients. Your role involves diagnosing and resolving issues, collaborating with both business and engineering teams to enhance the system, and proactively identifying opportunities for improvement. You will provide user and client support, conduct troubleshooting, and contribute to system enhancements to maintain efficiency and effectiveness. Key Responsibilities Manage client support tickets using our Jira support system Manage client relationship on application support issues and provide client training Proactively monitor applications and cloud infrastructure using modern tools and AI Triage tickets on common tasks to determine if they are genuine bugs, request for support or new requirements, prioritising tickets based on client impact, testing fixes, raising bugs and defects with the developers, and keeping the application data and data feeds up to date Ensure users are updated regarding their tickets and closing them when work is complete Keeping documentation up-to-date and sending out comms if there are issues Assist in shaping the future support operating model and playing a key role in driving ongoing improvements in the maturity of our support capability Qualifications Proven experience in an application support role or similar technical position Familiarity with Agile and DevOps methodologies Experience with continuous integration/delivery practices and performance scanning tools Proficiency in at least one scripting or object-oriented programming language Experience with SQL scripting and database servers such as SQL Server and MongoDB Familiarity with internet-based application security practices Proficiency in configuration management, automation, and orchestration tools Excellent communication and stakeholder management skills Experience supporting Cloud based SaaS platforms ideally running on Azure is highly desirable Experience with supporting Microsoft Entra ID is desirable Knowledge of APIs and microservices and supporting critical 3rd party data feeds is desirable Personal Characteristics You are a proactive self-starter who actively seeks opportunities to enhance the products you work on. You manage stakeholder and team expectations with confidence, presenting your work effectively and building strong relationships while representing your team. You value in-person collaboration and understand the benefits of face-to-face interactions for fostering stronger connections and improving outcomes. You thrive in a collaborative environment, contributing positively to team culture. You continuously seek to expand your knowledge and share insights to support collective growth. Why S64? S64 offers a rare opportunity to work at the intersection of private markets, technology, and institutional distribution at a time of structural change. You will be part of a firm that operates behind the scenes of some of the most sophisticated investment platforms globally, helping bring private markets to scale without compromising on quality or control. Roles at S64 offer early responsibility, global exposure and the chance to develop deep expertise in a complex and evolving market. We are building long‑term infrastructure, not short‑term products. If you want your work to matter, and to be trusted with real responsibility, S64 offers that opportunity. In return, we offer competitive compensation, global opportunity, and the ability to grow alongside a firm shaping how private markets are delivered. S64 evaluates qualified applicants without regard to race, colour, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, and other statuses protected by law.