Project Management Internship, EPOS Rewards

Description About EPOS Backed by Ant International (a global leader in digital payments, digitisation, and financial technology solutions), EPOS is a leading Point-of-Sale (POS) digital solutions provider. Supporting Ant International's mission to empower SMEs, EPOS serves as the central hub of its global merchant payment services provider, Antom, delivering integrated O2O digital, payment, and banking solutions to SMEs worldwide — empowering Every Point Of Success in their business growth. With a growing presence across Southeast Asia, we're looking for passionate individuals to join our diverse and driven teams. Be part of our journey as we expand to create meaningful, impactful changes for businesses around the world. Role Overview As a Project Management Intern on the EPOS Rewards team, you will support the onboarding and success of SME merchants on our WhatsApp-integrated customer loyalty platform. EPOS Rewards helps businesses attract, engage, and retain customers. This internship requires your presence at our office in Singapore. Work-from-home arrangements are not available. Only Singaporeans and PRs. Key Responsibilities Merchant Onboarding & Solution Delivery Manage end-to-end onboarding of SME merchants onto EPOS Rewards Configure loyalty programme settings in line with each merchant's business needs Coordinate with internal technical and sales teams to ensure timely, smooth go-lives Campaign Operations & Merchant Success Support merchants in planning and executing WhatsApp campaigns (promotions, reactivation offers, new product launches) Monitor campaign performance metrics (open rates, click rates, redemption rates, repeat visits) and share actionable insights with merchants Prepare simple performance reports to demonstrate ROI to merchant clients Proactively identify and resolve merchant issues to drive retention and satisfaction Product & Market Collaboration Gather and synthesise merchant feedback to surface product improvement opportunities to the technical team Conduct competitive benchmarking on loyalty and WhatsApp CRM solutions in the market Assist in documenting new feature requirements and validating product changes with merchants Operations & Process Improvement Build and maintain SOPs, onboarding guides, and training materials for merchants and internal teams Support data processing, reporting, and general administrative tasks