Retail Excellence Intern, Singapore

Guerlain is looking for a motivated and analytical intern to join the Singapore team and support Retail Performance and Excellence projects across our boutiques and points of sale. This internship offers hands-on exposure to retail operations, sales performance analysis, CRM activation, and cross-functional collaboration with retail, training and marketing teams. RETAIL PERFORMANCE Support the Senior Retail Manager in tracking retail performance and preparing weekly and monthly sales reports. Prepare business updates, and presentations for the retail team. Consolidate and analyze key retail KPIs to identify trends, opportunities, and areas for improvement. Track team productivity and support the identification of coaching and training needs. Support the monitoring of incentive schemes. Regularly review and analyze the client portfolio of each store and individual staff member to evaluate client health, retention, and development opportunities. CLIENT DEVELOPMENT & CLIENTELING Lead the execution of CRM campaigns through the Bee Gold App, including target list preparation, campaign monitoring, and performance analysis. Help monitor campaign performance and identify insights to improve customer outreach and conversion. Assist in monitoring usage and effectiveness of clienteling tools and platforms and to support store teams with basic troubleshooting or tips. Help prepare toolkits, training materials, guidebook and performance dashboards for store teams focused on client engagement. RETAIL SUPPORT Assist the stores with logistics and admin. Facilitate inter-store transfers and product replenishment: transfer merchandise between stores to ensure optimal stock levels. Provide support for retail event preparation and execution when needed and ensure perfectexecution with high level of service. Create a positive and strong synergywithin the team,ensure positive mindset. PROFILE Able to commit full time from December 2026 - June 2027. Strong quantitative and qualitative analytical skills. Highly proficient in MS Office, with advanced command of Excel and PowerPoint. Organized, autonomous, and detail-oriented with a strong sense of initiative. Excellent interpersonal and communication skills. Adaptable, proactive, and passionate about luxury retail trends and customer experience. Experience in project management.