Senior Application Support Engineer (Payments)

Summary: Provide functional and technical support for a payment processing platform, including Level 2/3 incident management, payment flow analysis, and platform monitoring. Act as a technical expert for payment systems, ensuring smooth operations, compliance with SLAs, and collaboration with stakeholders to resolve issues and drive continuous improvements. Responsibilities: Functional and technical support for payment platforms, including incident resolution and compliance with SLAs. Analysis and troubleshooting of SWIFT messaging (MT103, MT202, MT940, MT950) and ISO 20022 standards. Docker container lifecycle management (start, stop, restart, deployments) via Ansible Tower. Unix/Linux administration, troubleshooting, and scripting (Bash, Korn Shell). Administration and troubleshooting of IBM MQ, PostgreSQL, and MongoDB databases. Development and maintenance of automation scripts and Splunk monitoring alerts. Participation in change and release management, including deployments, rollback plans, and post-deployment validation. Collaboration with stakeholders to investigate payment failures, rejections, duplicates, and reconciliation issues. Qualifications: Minimum 5 years of experience in banking application support, with a focus on payment platforms. Hands-on experience in international payment processing and SWIFT messaging standards. Strong expertise in Docker, Unix/Linux, IBM MQ, and database management (PostgreSQL, MongoDB). Advanced SQL skills and experience with batch processing and file transfers. Excellent analytical, problem-solving, and communication skills. Ability to work autonomously, remain effective under pressure, and thrive in a multicultural, mission-critical environment.