Service Desk Engineer (1 year contract)

Etiqa is looking for a dynamic individual to join our team. Do you have what it takes? Are you: Passionate about working with people? A creative thinker with a positive attitude & outlook? A strong dynamic communicator able to collaborate effectively? Willing to learn, adapt & grow in a fast paced work environment? WANT TO MAKE A DIFFERENCE? This exciting proposition allows you to work with Etiqa, a leader in the insurance sector, optimizing your unique skill set, and getting onboard our journey towards “Making The World A Better Place”. Scope Overview: Provide first-level technical support to users for hardware, software, network, and application issues via phone, email, or ticketing systems. Diagnose, troubleshoot, and resolve IT incidents and service requests in a timely manner, escalating issues when required. Install, configure, and maintain IT equipment such as desktops, laptops, printers, mobile devices, and standard applications. Manage user accounts, access rights, and password resets across systems in accordance with security and IT policies. Document incidents, solutions, and procedures, and contribute to knowledge base and continuous service improvement initiatives. Requirements: Diploma/Degree in related fields Strong written and verbal communication skills Independent, driven, resourceful and meticulous High sense of responsibility and integrity Strong interpersonal and analytical skills