Student Intern – Technology

Profile: The ideal candidate has previous experience in effectively coping with a fast-paced, high-pressure role in a constantly changing business environment. He/she will be strongly team-focused and have proven communication skills. The candidate is flexible and willing to work variable shift pattern. Preferably the suitable candidate has a technical aptitude and a basic understanding of various hardware, software, Microsoft ® operating systems and applications. Ideally, candidates will have previous experience working within a technical support environment/customer service environment, delivering front-line service directly to customers, preferably within an international company. Responsibilities & Activities: Answer contacts promptly and professionally Log/Validate all contacts Call Handling Database Resolve a high percentage of customer problems using the relevant tools and systems Manage end to end all calls logged, providing regular updates to customers on call status Complete follow-on actions as appropriate Invoke Escalation Procedures within defined time frames Adhere to account Policies & Procedures Work to achieve individual and team goals Protect confidential and sensitive information and materials Observe strict compliance to licensing, copyright and trademark legislation Accomplish other duties as required Adhere to all DXC Policies & Procedures – Including Security