Supply Chain Quality Intern - Location in Pioneer

SUPPLY CHAIN INTERN (QUALITY) (6 months) The hub of LVMH Fragrances & Cosmetics in Singapore (100 persons - 7 brands: Dior, Guerlain, Make Up Forever, Benefit, Fresh, Givenchy & Kenzo) is supporting the fast moving and growing Cosmetics business of the whole APAC region. To participate in the refinement of the quality process flow and the development of analytical/ tracking tools to drive quality improvements plan in contributing to customer satisfaction. Opportunities & Exposure 1. Drive process optimization in Claims Management Perform UAT (User Acceptance Test) on evolution/ enhancement of newly developed on-line tool Enhance communication & marketing of new tool Support roll-out of tool to new sites within APAC Provide training to internal & external team within APAC Identify improvement areas and develop actions plan with project committee to reduce claims 2. Drive improvement in data quality management Participate in evidence gathering and root cause determination to secure the quality process in our logistics partner (Ceva) to fulfil customer’s expectation Perform thorough quality analysis to measure the effectiveness of various quality processes using data and internal auditing tools Initiate corrective actions for procedural or process deficiencies Develop common tools to facilitate weekly performance tracking/ reporting and follow up of KPI’s and actions plan Requirements Able to commit 6 months of internship Analytical skills and good Microsoft Office technical skills (knowledge of SAP or any WMS software is a plus) Good interpersonal, communication and presentation skills Strong Project Management and Change Management skills Continuous improvement oriented, open minded & Team player Customer and result oriented