Support Engineer Intern

At Singtel, your work unlocks BIG Possibilities. We are building an AI-first telco of the future — connecting people, businesses and communities through trusted networks, digital services and next-generation technology. From everyday consumer experiences across mobile, broadband, entertainment and lifestyle services, to enterprise solutions in 5G+, cloud, cybersecurity, AI, data centres and digital platforms, we create the infrastructure and experiences that power how people live, work, play and do business. You will be part of teams shaping intelligent networks, secure digital ecosystems, sovereign AI cloud platforms, sustainable data centres and seamless customer experiences at scale. Together, we combine technology, innovation and human potential to empower every generation to thrive in a more connected, resilient and AI-enabled future. Be a Part of Something BIG! The intern will support the Unified Communications / Video Conferencing team in the installation, setup, testing, maintenance and day-to-day support of Audio Visual (AV) and Video Conferencing (VC) systems across Singtel offices. The role provides hands-on exposure to enterprise collaboration technologies, including Microsoft Teams, Zoom, Cisco Webex, Cisco Video Conferencing systems and Audio Visual equipment . Assist with the preparation, imaging, configuration and basic setup of laptops and other end-user computing devices as required. How You will Make An Impact: To make periodic health checks on the Video Conference system to ensure the high availability of the system Perform basic troubleshooting of displays, cameras, microphones, speakers, touch panels and related peripherals. Assist with the setup and testing of Microsoft Teams, Zoom and Cisco Webex meetings. Provide on-site technical support for selected meetings and events. Skills for Success: Education and Qualifications Currently pursuing an ITE Nitec or Higher Nitec qualification in Information Technology, Electronics, Infocomm Technology, Cyber & Network Security, IT Systems & Networks, or another relevant technical discipline. Basic understanding of computer hardware, operating systems and networking concepts. Interest in Audio Visual, Video Conferencing, Unified Communications and collaboration technologies. Work Experience No prior working experience required. Suitable for students seeking practical industry experience as part of their ITE internship programme. Technical / Professional Skills Basic understanding of computer hardware and Windows operating systems. Basic understanding of networking concepts such as IP addresses and network connectivity. Ability and willingness to perform basic technical troubleshooting. Familiarity with common collaboration applications such as Microsoft Teams, Zoom or Cisco Webex. Willingness to learn Video Conferencing and Audio Visual technologies. Non-Technical / Soft Skills Good verbal and written communication skills. Customer-service-oriented attitude. Willingness to learn and take guidance from senior team members. Responsible and punctual, particularly when supporting scheduled meetings. Able to work effectively as part of a technical support team. Good attention to detail when performing system checks and maintaining asset records. Able to remain calm and systematic when troubleshooting time-sensitive meeting issues. Are you ready to say hello to BIG Possibilities? Join Singtel to shape what's next and accelerate your career through meaningful work, continuous learning, and real impact. Take the leap with Singtel to shape what’s next and accelerate your growth.