Community Engagement Intern

Role Purpose We’re looking for a dynamic, people-oriented, and proactive intern to join our Community and Marketing team. You’ll play an important role in creating a positive and engaging experience for Cove’s tenants by supporting community engagement, events, communications, and member experience initiatives. This is a hands-on role where you’ll have the opportunity to work closely with our tenants, organise community activities, gather members’ feedback, and contribute ideas to strengthen Cove’s vibrant community Goals & Deliverables • Strengthen tenant engagement and community experience through meaningful activities and initiatives. • Support the planning and execution of engaging community events and activities. • Improve community communication and ensure tenants receive timely and relevant updates. • Gather and analyse tenant feedback and insights to identify opportunities to improve the member experience. • Support the development and improvement of community management processes to ensure consistency and scalability. • Contributes to a strong, welcoming, and vibrant Cove community. What You'll Be Doing Community Engagement & Support • Manage and support Cove’s WhatsApp community channels, including sharing updates, event information, and important announcements. • Respond to tenant enquiries and community-related questions in a friendly and timely manner. • Help foster a welcoming, inclusive, and engaging environment for Cove’s tenants. • Support initiatives that encourage tenants to connect and interact with one another. Community Events • Assist with the end-to-end planning and execution of community events, from brainstorming and logistics to on-site coordination. • Coordinate with vendors, partners, and internal teams to ensure events run smoothly. • Support event setup, registration, activities, and post-event follow-up. • Capture photos and videos during events for social media and marketing purposes. Tenant Insights & Feedback • Assist in conducting tenant surveys and feedback activities to better understand member needs and satisfaction. • Monitor feedback and identify recurring issues, trends, and opportunities for improvement. • Help maintain a continuous feedback loop between tenants and the relevant internal teams. Community Content & Social Media • Capture engaging photo and video content during community events and activities. • Collaborate with the Marketing and Creative teams to share community stories and experiences on social media. • Identify interesting community moments and opportunities for content creation. Process Improvement • Assist in documenting and improving community management processes and guidelines. • Identify opportunities to make community operations more efficient and scalable. • Support the development of templates, trackers, and other tools to improve community engagement and communication. Other Ad Hoc Tasks • Support the Community and Marketing teams on other projects and initiatives as required. • Assist with property visits, tenant activities, and other community-related projects. What Makes You a Great Fit • Currently pursuing a Diploma or Bachelor’s degree in Marketing, Communications, Business, Hospitality, Tourism, Events Management, or a related field. • Strong interest in community engagement, events, customer experience, and social media. • Excellent written and verbal communication skills in English. • Friendly, approachable, and comfortable interacting with people from different backgrounds. • Proactive and resourceful, with the ability to take initiative and get things done. • Strong organisational and coordination skills with good attention to detail. • Comfortable working in a fast-paced and dynamic environment. • Flexible and able to manage multiple tasks and changing priorities. • A positive team player who enjoys working collaboratively. • Passionate about creating great experiences and building communities. Preferred Qualifications • Experience in organising or supporting events and activities. • Familiarity with Instagram, TikTok, WhatsApp, and other social media platforms. • Basic photography and videography skills are a plus. • Experience using Canva or other basic content creation tools is an advantage. • Comfortable being on camera and participating in social media content when required.